Desk standards

What this desk is

CX Ventures Weekly covers the business of customer experience — funding, founders, market structure. We are a coverage desk, not an investment advisor: nothing here is investment advice, and we hold no positions we don't disclose.

Facts and market claims

Deal and market coverage relies on public information — company announcements, filings, and the research landscape (Omdia and Frost & Sullivan on market sizing, Gartner and Forrester on category structure, IDC on spend) — named and linked when we lean on it. We don't publish numbers we can't attribute, and our market maps are our own synthesis, labeled as such.

Company coverage

Companies appear in our coverage because they matter to the market picture, linked via their real domains. Nobody buys their way into a market map or a one-pager, and profiled companies don't review coverage before it runs.

How the desk runs

This desk uses AI tooling in drafting and research. The standards above are applied to every edition before it ships, under the desk's responsibility.

Corrections

Got a fact wrong — a round size, a category call, a company description? Flag it via the contact page and we'll verify and correct in place.